baje live Privacy Policy
Your personal information matters to us. This document clearly explains how baje live collects your information, how it is used, and how it is kept secure.
This privacy policy applies to all services and activities of the baje live platform. By registering on our site or using our services, you agree to the terms of this policy. For full details on our general terms of service, please read the Terms and Conditions page. We ask that you read this document carefully.
About Information Collection
When you open an account on baje live and at various stages of using the platform, we collect certain personal information. The sole purpose of collecting this information is to provide you with safe and proper service.
1.1 Information You Provide Directly
Information you give us during registration and account management includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Payment method details for deposits and withdrawals (bKash, Nagad, Rocket)
- National ID or passport details for identity verification
- Contact details provided via live chat or email
1.2 Automatically Collected Information
When you use baje live, certain technical information is collected automatically. This includes your device type, operating system, browser version, IP address, the time you accessed the site, session duration, and which pages you visited.
1.3 Cookies and Tracking Technology
Our site uses cookies. Cookies are small text files stored in your browser that help improve the functionality of the site. Session cookies maintain your logged-in state, and performance cookies help analyse how the site is used. You can disable cookies from your browser settings, but doing so may limit some services.
Purpose of Information Use
The information collected is used for the following purposes:
2.1 Account Management and Verification
Information is used to create, manage and secure your account. Age verification is essential to prevent those under 21 from using the platform. This is a core part of our responsible service.
2.2 Processing Financial Transactions
Payment-related information is used to process deposits and withdrawals. This information is required to handle transactions through bKash, Nagad and Rocket. The minimum deposit is ৳200 and the minimum withdrawal is ৳500.
2.3 Providing Customer Support
Your contact information and account details need to be available to our support team in order to provide 24/7 assistance via live chat and email.
2.4 Fraud Prevention and Security
Collected information is analysed to detect and prevent suspicious activity and to stop multiple accounts from being opened. This ensures the overall security of the platform.
2.5 Service Improvement
By analysing your usage patterns, we continuously improve the platform's functionality and user experience. Information about which game categories are used most and when the platform is busiest is used in service planning.
Information Storage and Security
3.1 Security Measures
baje live applies industry-standard technical and administrative measures to protect your information. Our security framework includes:
- Protection of data transmission with SSL (Secure Socket Layer) encryption
- Storage of sensitive information in encrypted form in the database
- Regular security audits and vulnerability testing
- Staff data access controls and training
- Automatic detection of suspicious login attempts
3.2 Retention Period
Information is retained for the entire time your account remains active. Even after an account is closed, financial and identity-related information may be kept for a set period to meet legal obligations.
Sharing Information with Third Parties
baje live does not sell your personal information. However, in certain limited cases, information may be shared with third parties:
4.1 Payment Processors
The necessary financial information is shared with payment processors such as bKash, Nagad and Rocket to process deposits and withdrawals. These organisations follow their own privacy policies.
4.2 Technology and Service Partners
Game studios and technology providers may have limited access to certain information as part of operating the platform. Their access to data is secured through contractual agreements.
4.3 Legal Obligations
baje live may be legally required to provide information to relevant authorities by court order or legal requirement. Outside of this, information is not shared with any third party for marketing or commercial purposes.
Your Rights
As a user of the baje live platform, you have the following rights:
5.1 Right to Access Your Information
You can contact our support team at any time to find out what information we hold about you. Submit a request via live chat or email and we will provide the information.
5.2 Right to Correct Your Information
If there is any incorrect or outdated information in your profile, you can request that it be corrected. Contact the support team and the information will be updated promptly.
5.3 Right to Close Your Account
If you no longer wish to use baje live's services, you can request that your account be closed. Self-exclusion and break options are also available under our Responsible Gaming policy.
5.4 Right to Opt Out of Marketing Communications
If you do not want to receive promotional emails or messages, you can unsubscribe at any time. Even after unsubscribing, important account-related messages (transaction confirmations, security alerts) will continue to be sent.
Protection of Minors
baje live is a 21+ platform. It is against our policy to collect or store any information from those under 21. Proof of age is mandatory during account verification. If any information from a minor is collected by mistake, it will be deleted immediately and the associated account will be cancelled.
To learn more about us and read about our values, visit the About Us page.
Links to External Sites
The baje live platform may contain links to third-party sites. These sites have their own privacy policies and baje live is not responsible for their information practices. If you visit another site, you are advised to read that site's policy.
Changes to the Policy
This privacy policy may be updated from time to time as a result of changes in technology, law, or business operations. If significant changes are made, you will be notified by email or via a notice on the platform. Continuing to use the platform after a new version of the policy comes into effect will be considered your acceptance of the updated policy.
Contact Us
For any questions or requests regarding this privacy policy, please contact our support team:
- Live Chat: Available 24/7 on the platform (in Bengali and English)
- Email: [email protected]
Our support team generally responds to your requests promptly. For common questions, you can check our FAQ section where many frequently asked questions are already answered.