For ages 21+

Responsible Gaming Commitment

baje live believes that entertainment is truly enjoyable only when it stays within safe limits. On this page you will find how to keep your gaming habits in check, when to seek help, and how we are here for you.

Strict 21+ age limit enforced Self-exclusion feature 24/7 support Deposit limit setting

Safe Gaming Commitment

Your safety is our priority at baje live

When does gambling become a problem?

For most people, betting on casino games or sports is a form of entertainment. But in some cases it can spiral out of control.

Every account holder at baje live must be at least 21 years old. This is not just a rule — it is our firm commitment to protecting minors. Identity is verified at registration and additional documents may be requested in suspicious cases.

Gambling or betting becomes a problem when someone repeatedly places bets to recover lost money, prioritises gambling over family or work, or feels restless when unable to gamble. Our FAQ has detailed questions and answers on this topic. Being aware of these signs and taking action in time is the foundation of responsible gaming.

Our Terms and Conditions contain clear guidelines on responsible gaming obligations — including what steps are taken in cases of violations. It is worth reading that document once.

Tools for setting your own limits

baje live gives you several tools to keep your gaming habits under control. Using them is your right and is not a sign of weakness — it is a sign of good judgment.

Deposit Limit

Set in advance the maximum amount you will deposit on a daily, weekly, or monthly basis. Once a limit is set, reducing it takes effect immediately; increasing it requires a 72-hour waiting period.

Session Time Limit

Set a limit on how long you play in one sitting. Once the set time is up, you will be automatically logged out of your account. This helps you take breaks and stay clear-headed.

Cooling-Off Break

Temporarily suspend your account for anywhere from 24 hours to 30 days. During this time no bets can be placed or deposits made. The break cannot be lifted before the period ends.

Self-Exclusion

If you feel your gambling habit is getting out of control, apply for long-term self-exclusion — for 6 months, 1 year, or permanently. Once this decision is made, it cannot be changed before the period ends.

Gaming History Review

View your complete history of deposits, withdrawals, and bets from your account dashboard. Understanding your own patterns makes it easier to identify uncontrolled behaviour.

Direct Support

Contact baje live's 24/7 live chat at any time in Bengali or English. If you need help setting limits or activating self-exclusion, the support team will assist you immediately.

Recognise the warning signs

If any of the following apply to you or someone close to you, pause and look at the support options in the next section.

Chasing losses

Repeatedly placing bets after a loss to win back the money, and gradually betting larger amounts.

Neglecting family and work

Prioritising gambling over family responsibilities or professional duties.

Gambling in secret

Hiding the amount you gamble or your losses from family or friends.

Restlessness when unable to gamble

Feeling angry, anxious, or depressed when unable to gamble, and seeing gambling as the only source of mental relief.

Gambling with borrowed money

Using money set aside for bills or emergency savings to fund gambling.

Repeatedly breaking plans

Repeatedly deciding "this is the last time" but always coming back — being unable to stick to your own plans.

Where to get help

Acknowledging the problem takes courage. Choose any of the options below — seeking support rather than facing it alone is the sensible choice.

baje live Live Chat

Talk to our support team in Bengali or English, 24 hours a day, 7 days a week. Requests for self-exclusion or limit setting will be acted on immediately.

Email Support

Write to us about setting limits or closing an account — [email protected]. The team responds in both Bengali and English and handles your matter confidentially.

Family and Trusted People

Someone close in the family or a trusted friend often notices the first warning signs. Talk to them openly — share the problem without fear of being judged.

Professional Counselling

Seek advice from a mental health professional or addiction specialist. Mental health services are available at government hospitals and various non-government organisations in Bangladesh.

Peer Support Groups

Connect with others who have faced the same problem. Sharing experiences with one another and mutual accountability makes the road to recovery much easier.

Self-Assessment

The FAQ section below contains a short set of questions you can use to judge for yourself whether your gambling habits have reached a concerning level.

baje live's Commitment

We believe that creating a responsible gaming environment is our responsibility too. That is why, from platform design to support, we are committed to safe gaming at every level.

Age verification is mandatory at account registration — anyone under 21 is not allowed to create an account.
Self-exclusion requests are processed as a priority and the account is closed immediately.
The support team is trained in responsible gaming requests and responds with sensitivity.
Deposit limits can be reduced at any time; a waiting period applies to increases.
If suspicious behaviour is detected, our team reaches out on their own initiative.
More detailed information on responsible gaming is available on our About Us page.

Core principles of healthy gaming

Following these principles keeps gaming a form of entertainment.

Set a budget Only spend money that, if lost, will not affect your daily life.

Stick to a time limit Decide how long you will play before you start, and stop when that time is up.

Treat it as entertainment Do not think of winning as a reliable source of income — this is entertainment, not investment.

Take breaks Take regular breaks instead of long sessions, and turn your attention to other activities.

Stop after a loss Do not try to recover a big loss by placing more bets.

Keep relationships strong Spend regular time with family and friends — relationships are the most important asset.

Protection of your information

Self-exclusion or limit-setting requests are handled with complete confidentiality. Our support team does not share this information with any third party. Full details of how your account and personal data are stored and used can be found in our Privacy Policy. All data is secured using SSL encryption technology.

If you are seeking help not for yourself but for a family member or friend, please contact our support team as well. We will try to understand the situation and offer the best advice we can.

Questions about responsible gaming

Here you will find answers to the most frequently asked questions about responsible gaming.

Yes. Every user's age is verified at registration. Anyone under 21 cannot create an account, and additional ID may be requested in suspicious cases. Protecting minors is one of our highest priorities.

Self-exclusion cannot be cancelled before the set period ends. This decision is deliberately strict so that it cannot be reversed on impulse. For permanent self-exclusion, no new account can be opened in the future.

Start by talking with empathy — try to understand the situation without judging. Encourage them to seek professional counselling. If needed, contact our support team — they are ready to assist family members as well.

Lowering a deposit limit takes effect immediately. However, a request to increase the limit requires a 72-hour waiting period. This delay is intentional — to prevent overspending driven by a moment's impulse.

If you answer "yes" to more than three of the following questions, consider seeking help: Have you gambled again after a loss to try to win back the money? Have you spent more time or money than you planned? Have you hidden your gambling from family or friends? Have you felt restless or angry when unable to gamble? Have you used money meant for bills or essential expenses to gamble?

When self-exclusion is activated, any withdrawable balance in the account is arranged to be returned. Contact our support team for details — they will guide you through the entire process.